Warranty
Every LumaFox device is backed by a 12 month manufacturer's warranty against defects.
Warranty at a glance
Straightforward cover, no fine print surprises.
What's covered
Manufacturing defects in materials or workmanship
Components that fail under normal, intended use
LED failure not caused by external damage
Damage from misuse, accidents, or unauthorised repairs
Normal wear and tear, or cosmetic damage
Devices purchased second-hand or from unauthorised resellers
How to make a claim
If something goes wrong, here's what happens next.
Contact us
Email our team with your order number and a description or photo of the issue.
We assess the claim
Our team reviews the details and confirms whether it's covered under warranty.
Repair or replace
Once approved, we arrange a repair, replacement part, or new device, whichever is right for the issue.
You're covered
Your device is repaired or replaced at no extra cost, and your warranty period continues as normal.
Warranty FAQ
Is the warranty transferable?
The warranty applies to the original purchaser and is generally not transferable to a second-hand owner.
Does opening the device void the warranty?
Yes. Unauthorised disassembly or repair by anyone outside our team will void the remaining warranty period.
Do I need to keep my proof of purchase?
Yes, please keep your order confirmation email or receipt handy, as it's required to verify any warranty claim.
What happens after my warranty expires?
Once your 12 month warranty ends, contact us anyway. We're happy to advise on repair options even outside the warranty period.
We're here to help
Reach out to our team with your order number and a description of the issue.
Contact Us