Returns and Refunds
Try it risk-free. If it's not right for you, we'll make it easy.
How returns work
Every device is covered by our 60-day money-back guarantee.
Contact us
Email our team within 60 days of delivery to start your return.
Get your return label
We'll send a prepaid return shipping label and simple instructions.
Pack and send
Repackage your device securely and drop it off with the carrier.
Get refunded
Once received, your refund is processed within 3-5 business days.
What can be returned
Devices returned within 60 days of delivery
Items in their original packaging, where possible
Devices with a manufacturing fault or defect
Devices damaged from misuse or unauthorised modification
Returns requested after the 60-day window
Free gifts or promotional items included with an order
Refund details
Returns FAQ
How long do refunds take?
Once we receive your return, refunds are processed within 3-5 business days back to your original payment method.
Do I have to pay for return shipping?
No, we provide a prepaid return shipping label for all returns within Australia.
Can I exchange my device instead of a refund?
Yes, just let our team know when you contact us and we will arrange an exchange for a different device instead.
What if my device arrived faulty?
Contact us straight away with photos of the issue. Faulty items are covered under warranty and we will arrange a replacement or refund at no cost to you.
Start your return
Reach out to our team and we'll walk you through the process.
Contact Us